Ordering Process
AstralCrafts.com is pleased to offer FREE SHIPPING across Pakistan on all online orders.
How to Place an Order:
- Add to Cart: Browse through our exquisite collection and add your desired items to your shopping cart.
- Checkout: Follow the easy instructions at checkout to complete your order.
- Order Confirmation: After placing your order, we will recheck product availability. You will then receive a confirmation call. At this stage, you may reconfirm, modify, or cancel your order. Upon reconfirmation, you’ll receive an SMS and/or email with your order number. Please keep this order number handy for any future correspondence or to track your order.
- Dispatch: Once reconfirmed, your order will be dispatched from AstralCrafts.com Headquarters in Lahore. Delivery usually takes 2-4 business days, depending on your location.
- Payment: As per our policy, you must pay the courier agent before receiving and opening the sealed package containing your order.
- Customer Satisfaction: If you have any concerns or comments upon receipt of your order, please contact us immediately with your reference number. We are committed to ensuring your satisfaction.
We hope you love your AstralCrafts.com purchase and look forward to serving you again!
Please Note:
- No Returns on Open Packages: The courier agent will not accept the return of the package once it has been opened. If you do not pay or receive the order, it will be returned to AstralCrafts.com, and you may no longer be eligible to shop online with us.
- Exchange Policy: For exchanges, please refer to our exchange policy. Certain items are subject to a strict no-return policy.
- Product Accuracy: We strive to provide accurate product descriptions and realistic photographs on our website. However, there may be slight variances in color or appearance due to screen resolution or other factors. If you’re not satisfied with your purchase, please contact us, and we will do our best to resolve your concern. We greatly appreciate your loyalty!
