Refund and Returns Policy

At AstralCraft, we believe that every piece of jewelry should bring you joy and satisfaction. Our goal is to ensure you have a delightful shopping experience. If for any reason you’re not completely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy below:

Returns

Eligibility:

  • Items must be returned within 30 days from the date of delivery.
  • Jewelry must be in its original, unused condition with all tags and packaging intact.

How to Return:

  1. Request a Return: Contact our customer support team at [email address] to initiate your return. Please include your order number and reason for the return.
  2. Pack Your Return: Carefully pack the item in its original packaging to ensure it arrives back to us safely.
  3. Ship the Item: Use a trackable shipping method to send the item to our returns address, which will be provided by our customer support team.

Return Shipping Costs:

  • Customers are responsible for return shipping costs, unless the item is defective or the return is due to an error on our part.

Refunds

Processing Time:

  • Once we receive your returned item, we will inspect it and process your refund within 7 business days.

Refund Method:

  • Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Exchanges:

  • Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email address] with your order number and a description of the issue. We will provide instructions for returning the item and arrange for a replacement or refund at no additional cost to you.

Need Help?

For any questions or assistance regarding returns or refunds, please reach out to our customer support team at [email address]. We are here to ensure that your experience with AstralCraft is exceptional.